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| Service Type | Description | Performance Metrics | Guarantee Period |
|---|---|---|---|
| Technical Support | 24/7 technical assistance for troubleshooting | 99% uptime, response time ≤ 1 hour | 1 Year |
| System Maintenance | Regular updates and performance checks | 90% performance efficiency, scheduled monthly | 6 Months |
| Quality Assurance | Evaluation of service delivery and output quality | 95% customer satisfaction score | 1 Year |
| Training Services | Employee training for optimal system use | 80% of trainees report increased proficiency | 1 Year |